I love my Mac, but the support, not so much. Recently I had a problem with my battery. So what did I do, I went down to the Apple Store to go to the Genius Bar. Now I didn't know that you had to make an appointment before I went. One may say, "why didn't you check the website first". To those people, and to the morons (not geniuses) that named it a 'Genius BAR', the word BAR implies that you walk up and get served. Just like every bar I've ever gone to for a drink. Apparently Apple's definition of a bar means an area with a 4-foot high table with bar stools and the support people on the other side.
Of course I went down there and was told that no one could help me and I had to go back 10 days later. A major, major inconvenience. When I did go, I still had to wait 20 minutes past my appointment time (remember the Jerry Seinfeld quote about "HOLDING the reservation"), which didn't please my impatient 4-year old daughter.
Any way, the geniuses over at Apple should rethink their naming convention.
Showing posts with label Genius Bar. Show all posts
Showing posts with label Genius Bar. Show all posts
Tuesday, July 22, 2008
'Genius Bar' is Terribly Misnamed
Posted by
Glenn Gruber
at
4:49 PM
1 comments
Labels: Apple, Genius Bar
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